FAQ
General Questions:
SHRI VILAKSH ENTERPRISES is an online platform that specializes in the sale of various chemicals and chemical-related products.
⦁ You can reach our customer support team through the “Contact Us” page on our website or by emailing [Customer Support Email].
Yes, we take pride in offering high-quality chemicals sourced from trusted suppliers and manufacturers.
Yes, we ship our products internationally. Shipping details can be found on the checkout page
We ensure that all products meet safety and regulatory standards. However, it’s essential to follow proper handling and storage guidelines.
Product Information:
We offer a wide range of chemicals, including laboratory, industrial, and specialty chemicals.
Yes, you can find MSDS for most of our products on the product page or by contacting our support team.
We provide chemicals suitable for various applications, including laboratory use. Check the product descriptions for details.
Yes, we offer custom formulations for bulk orders. Please contact our sales team for more information.
The shelf life varies by product. You can find this information on each product’s details page.
Product Information:
You can place an order by selecting the desired products, adding them to your cart, and following the checkout process.
We accept credit cards, PayPal, and other secure online payment methods.
Yes, we use secure payment gateways and encryption to protect your payment information.
You can cancel or modify your order within 24 hours of placing it. Please contact our support team for assistance.
Yes, we offer discounts for bulk orders. Contact our sales team for a quote.
Shipping and Delivery:
Shipping rates and delivery times vary depending on your location and the chosen shipping method. You can view this information during checkout.
Yes, we provide tracking details once your order is shipped.
Contact our customer support team immediately, and we will assist you in resolving the issue.
Yes, we offer express shipping options for faster delivery
Yes, you can track your order status by logging into your account and checking the order history.
Returns and Refunds:
Please refer to our return policy page for details on returning products.
Refunds are typically processed within 5-7 business days after we receive the returned item.
Contact our support team, and we will arrange for the correct product to be shipped to you.
We accept returns for valid reasons, such as damaged products or incorrect orders. Please review our return policy for more information.
Restocking fees may apply for certain returns. Please review our return policy for details.
Safety and Handling:
Always follow the safety guidelines and recommendations provided in the product’s MSDS.
Some chemicals have age restrictions and may require documentation or verification. Please check product details for specifics.
Proper disposal methods for chemicals vary by product. Please follow local regulations and disposal guidelines.
Follow safety protocols and contact your local authorities or emergency services if needed. Our MSDS can provide specific instructions.
We do not provide safety equipment. It’s essential to purchase and use appropriate safety gear when handling chemicals.
Account and Privacy:
Yes, we take your privacy seriously and use strict security measures to protect your personal information.
You can create an account by clicking the “Sign Up” or “Create an Account” button and following the registration process.
Yes, you can update your account information by logging in and accessing your account settings.
You can place an order as a guest, but having an account makes it easier to track orders and manage your information.
We do not share your information with third parties without your consent. Please review our privacy policy for details.
Technical Issues:
Check your login credentials and ensure your browser is up to date. If the issue persists, contact our support team for assistance.
Clear your browser cache and cookies, or try accessing our site from a different browser or device
Slow loading can result from internet issues or high website traffic. Refresh the page or try during non-peak hours.
We aim for compatibility with major browsers. If you encounter issues, please let us know for optimization.
We recommend using our website for ordering to ensure accuracy and security. However, you can contact our sales team for assistance.
Regulatory and Compliance:
Yes, we adhere to all environmental regulations and industry standards.
Our products are compliant with relevant international regulations. Check product details for specific certifications.
We can provide necessary documents for customs clearance upon request.
Some of our products may be REACH-registered. Please check product details for specific information.
We do not accept returns based on changes in regulatory requirements. Please check the product’s compliance before purchasing.
Account Security:
You can reset your password on the login page by clicking the “Forgot Password” link and following the instructions.
Storing payment information is safe on our secure platform. However, it’s essential to keep your login credentials secure.
Yes, you can enable two-factor authentication for added security. Check your account settings for options.
We employ security measures like encryption and two-factor authentication to protect your account.
Saving addresses is secure on our platform. However, ensure your login information is protected.
Product Availability:
Product availability can vary. You can check the stock status on the product’s page or contact our support team for confirmation.
You can subscribe to receive notifications when the product is back in stock. We’ll notify you when it becomes available.
We do not offer pre-orders for out-of-stock products. Please check back later for availability.
We do not have a waiting list, but you can subscribe for notifications when the product is back in stock.
We regularly update our product catalog to reflect changes in stock and new arrivals.
Bulk Orders and Wholesale:
Yes, we offer competitive pricing for bulk orders. Contact our sales team for a quote.
The minimum order quantity varies by product. Contact our sales team for specific details.
Sample requests may be possible. Contact our sales team for more information.
Yes, we can provide bulk packaging options based on your requirements.
We accept various payment methods for bulk orders, including wire transfers and purchase orders.
Product Quality:
We source our chemicals from reputable suppliers and manufacturers who meet strict quality standards.
Yes, our chemicals undergo quality testing to ensure they meet industry standards.
Yes, you can request a COA for a product by contacting our support team.
Contact our support team, and we will arrange for a replacement or refund as needed.
Many of our chemicals are suitable for research purposes. Check product descriptions for more details.
International Orders:
We ship internationally. You can check if your country is available during the checkout process.
It’s essential to check with your local customs authorities for specific requirements, as they vary by country.
Some chemicals may require permits or documentation for import. Verify with your local authorities and review product details.
International shipping times can vary depending on the destination and shipping method selected.
We provide the necessary documentation for customs clearance. You may need to coordinate with your local customs office.
Order Status and Tracking:
You can log in to your account and view the order status in the order history section.
“Processing” means your order is being prepared for shipment
Orders may be placed on hold for various reasons. Contact our support team for clarification.
You can request an address change within 24 hours of placing the order by contacting our support team.
We provide a tracking number that you can use to track your order with the shipping carrier.
Chemical Compatibility:
Mixing chemicals can be hazardous. Always refer to MSDS and follow safety guidelines before attempting any chemical mixing.
Yes, certain chemicals can react with each other. Ensure proper storage and separation of incompatible chemicals.
We may provide information on compatibility for specific products. Always consult MSDS for accurate information.
Avoid storing chemicals with known incompatibilities together. MSDS and safety guidelines can provide guidance.
Some chemicals require specific storage conditions, such as temperature or humidity control. Refer to the product’s MSDS.
Product Labels and Packaging:
Yes, our product labels include essential information such as product name, hazard warnings, and safety instructions
Do not use the product if the label is damaged or unreadable. Contact our support team for assistance.
We can provide custom labeling for bulk orders. Contact our sales team for details.
We aim to use environmentally friendly packaging options whenever possible.
Packaging options vary by product. You can find packaging information on the product details page.
Payment Security:
Yes, we use secure payment gateways and encryption to protect your credit card information.
We employ fraud prevention measures and may request additional verification for high-risk orders.
Contact our support team immediately if you suspect fraudulent activity on your account.
We do not currently accept cryptocurrency as a payment method.
Storing payment information is safe on our secure platform. However, it’s essential to keep your login credentials secure.
Order Confirmation:
You will receive an order confirmation via email immediately after placing your order.
Check your spam folder, and ensure you provided the correct email address. If the issue persists, contact our support team.
You can make changes to your order within 24 hours of placing it. Contact our support team for assistance
The order confirmation email includes your order details, billing and shipping addresses, and a summary of the items ordered.
Yes, you can view your order confirmation in the order history section of your account.
Product Specifics:
Our products are primarily intended for industrial, laboratory, and professional use. Check product descriptions for suitability.
We offer various chemicals for water treatment, including disinfectants, pH adjusters, and coagulants. Check the product catalog for details.
We may offer food-grade chemicals. Look for specific product certifications and details.
Some chemicals may be suitable for art and craft projects, but please read product descriptions and safety guidelines.
Tax exemptions vary by location and product. Contact our sales team for assistance with tax-exempt orders.