old-faqs

FAQ

General Questions:

What is SHRI VILAKSH ENTERPRISES?

SHRI VILAKSH ENTERPRISES is an online platform that specializes in the sale of various chemicals and chemical-related products.

How can I contact customer support?

⦁ You can reach our customer support team through the “Contact Us” page on our website or by emailing [Customer Support Email].

Is SHRI VILAKSH ENTERPRISES a reputable source for chemicals?

Yes, we take pride in offering high-quality chemicals sourced from trusted suppliers and manufacturers.

Do you offer international shipping?

Yes, we ship our products internationally. Shipping details can be found on the checkout page

⦁ Are the products on SHRI VILAKSH ENTERPRISES site safe to use?

 We ensure that all products meet safety and regulatory standards. However, it’s essential to follow proper handling and storage guidelines.

Product Information:

What types of chemicals do you sell?

We offer a wide range of chemicals, including laboratory, industrial, and specialty chemicals.

Can I get a Material Safety Data Sheet (MSDS) for a product?

Yes, you can find MSDS for most of our products on the product page or by contacting our support team.

Are your chemicals suitable for laboratory use?


We provide chemicals suitable for various applications, including laboratory use. Check the product descriptions for details.

Do you offer custom chemical formulations?

Yes, we offer custom formulations for bulk orders. Please contact our sales team for more information.

What is the shelf life of your chemicals?

 The shelf life varies by product. You can find this information on each product’s details page.

Product Information:

How do I place an order?

You can place an order by selecting the desired products, adding them to your cart, and following the checkout process.

What payment methods do you accept?

We accept credit cards, PayPal, and other secure online payment methods.

Is my payment information secure?

Yes, we use secure payment gateways and encryption to protect your payment information.

Can I cancel or modify my order?

You can cancel or modify your order within 24 hours of placing it. Please contact our support team for assistance.

Do you offer bulk discounts?

Yes, we offer discounts for bulk orders. Contact our sales team for a quote.

Shipping and Delivery:

What are your shipping rates and delivery times?

Shipping rates and delivery times vary depending on your location and the chosen shipping method. You can view this information during checkout.

Do you provide tracking information for orders?

 Yes, we provide tracking details once your order is shipped.

What should I do if my order is damaged during shipping?

Contact our customer support team immediately, and we will assist you in resolving the issue.

Do you offer express shipping options?

Yes, we offer express shipping options for faster delivery

Can I track the status of my order online?

Yes, you can track your order status by logging into your account and checking the order history.

Returns and Refunds:

What is your return policy?

Please refer to our return policy page for details on returning products.

How long does it take to process a refund?

Refunds are typically processed within 5-7 business days after we receive the returned item.

What if I receive the wrong product?

Contact our support team, and we will arrange for the correct product to be shipped to you.

Can I return chemicals for any reason?

We accept returns for valid reasons, such as damaged products or incorrect orders. Please review our return policy for more information.

Do you charge a restocking fee for returns?

Restocking fees may apply for certain returns. Please review our return policy for details.

Safety and Handling:

What safety precautions should I take when using chemicals?

Always follow the safety guidelines and recommendations provided in the product’s MSDS.

Are there age restrictions for purchasing certain chemicals?

Some chemicals have age restrictions and may require documentation or verification. Please check product details for specifics.

Can I dispose of chemicals through regular household waste?

Proper disposal methods for chemicals vary by product. Please follow local regulations and disposal guidelines.

What should I do in case of a chemical spill?

Follow safety protocols and contact your local authorities or emergency services if needed. Our MSDS can provide specific instructions.

Do you provide safety equipment with chemical orders?

We do not provide safety equipment. It’s essential to purchase and use appropriate safety gear when handling chemicals.

Account and Privacy:

Is my personal information safe with SHRI VILAKSH ENTERPRISES?

Yes, we take your privacy seriously and use strict security measures to protect your personal information.

How do I create an account on your website?

You can create an account by clicking the “Sign Up” or “Create an Account” button and following the registration process.

Can I change my account information after registration?

Yes, you can update your account information by logging in and accessing your account settings.

Is it mandatory to create an account to place an order?

You can place an order as a guest, but having an account makes it easier to track orders and manage your information.

Do you share my information with third parties?

We do not share your information with third parties without your consent. Please review our privacy policy for details.

Technical Issues:

I’m having trouble logging in. What should I do?

Check your login credentials and ensure your browser is up to date. If the issue persists, contact our support team for assistance.

The website is not loading correctly. How can I resolve this?

Clear your browser cache and cookies, or try accessing our site from a different browser or device

Why am I experiencing slow page load times?

Slow loading can result from internet issues or high website traffic. Refresh the page or try during non-peak hours.

Are there any browser compatibility issues?

We aim for compatibility with major browsers. If you encounter issues, please let us know for optimization.

Can I order products by phone or email?

We recommend using our website for ordering to ensure accuracy and security. However, you can contact our sales team for assistance.

Regulatory and Compliance:

Do you comply with environmental regulations?

Yes, we adhere to all environmental regulations and industry standards.

Are your products compliant with international chemical regulations?

Our products are compliant with relevant international regulations. Check product details for specific certifications.

Do you provide any documents for customs clearance for international orders?

We can provide necessary documents for customs clearance upon request.

Do you offer REACH-registered chemicals?

Some of our products may be REACH-registered. Please check product details for specific information.

Can I return chemicals due to changes in regulatory requirements?

We do not accept returns based on changes in regulatory requirements. Please check the product’s compliance before purchasing.

Account Security:

How can I reset my password if I forget it?

You can reset your password on the login page by clicking the “Forgot Password” link and following the instructions.

Is it safe to store my payment information in my account?

Storing payment information is safe on our secure platform. However, it’s essential to keep your login credentials secure.

Can I set up two-factor authentication for my account?

Yes, you can enable two-factor authentication for added security. Check your account settings for options.

What measures do you take to prevent unauthorized account access?

We employ security measures like encryption and two-factor authentication to protect your account.

Is it safe to save my shipping and billing addresses in my account?

Saving addresses is secure on our platform. However, ensure your login information is protected.

Product Availability:

Do you have a product in stock?

Product availability can vary. You can check the stock status on the product’s page or contact our support team for confirmation.

What should I do if a product is out of stock?

You can subscribe to receive notifications when the product is back in stock. We’ll notify you when it becomes available.

Can I pre-order products that are currently out of stock?

We do not offer pre-orders for out-of-stock products. Please check back later for availability.

Do you have a waiting list for high-demand items?

We do not have a waiting list, but you can subscribe for notifications when the product is back in stock.

How often is your product catalog updated?

We regularly update our product catalog to reflect changes in stock and new arrivals.

Bulk Orders and Wholesale:

Do you offer wholesale pricing for bulk orders?

Yes, we offer competitive pricing for bulk orders. Contact our sales team for a quote.

What is the minimum order quantity for bulk purchases?

The minimum order quantity varies by product. Contact our sales team for specific details.

Can I get a sample of a product before placing a bulk order?

Sample requests may be possible. Contact our sales team for more information.

Do you provide bulk packaging options for chemicals?

Yes, we can provide bulk packaging options based on your requirements.

What payment methods are available for bulk orders?

We accept various payment methods for bulk orders, including wire transfers and purchase orders.

Product Quality:

How do you ensure the quality of your chemicals?

We source our chemicals from reputable suppliers and manufacturers who meet strict quality standards.

Are your chemicals subject to quality testing?

Yes, our chemicals undergo quality testing to ensure they meet industry standards.

Can I request a certificate of analysis (COA) for a product?

Yes, you can request a COA for a product by contacting our support team.

What should I do if I receive a product with quality issues?

Contact our support team, and we will arrange for a replacement or refund as needed.

Are your chemicals suitable for research purposes?

Many of our chemicals are suitable for research purposes. Check product descriptions for more details.

International Orders:

Do you ship to my country?


We ship internationally. You can check if your country is available during the checkout process.

What are the customs and import requirements for my country?

It’s essential to check with your local customs authorities for specific requirements, as they vary by country.

Do I need any special permits to import certain chemicals?

Some chemicals may require permits or documentation for import. Verify with your local authorities and review product details.

How long does international shipping usually take?

International shipping times can vary depending on the destination and shipping method selected.

What is the process for customs clearance on international orders?

We provide the necessary documentation for customs clearance. You may need to coordinate with your local customs office.

Order Status and Tracking:

How can I check the status of my order?

You can log in to your account and view the order status in the order history section.

What does the order status “Processing” mean?

“Processing” means your order is being prepared for shipment

Why is my order marked as “On Hold”?

Orders may be placed on hold for various reasons. Contact our support team for clarification.

Can I change the delivery address after placing an order?

You can request an address change within 24 hours of placing the order by contacting our support team.

How can I track my order after it’s shipped?

We provide a tracking number that you can use to track your order with the shipping carrier.

Chemical Compatibility:

Can I mix different chemicals together?

Mixing chemicals can be hazardous. Always refer to MSDS and follow safety guidelines before attempting any chemical mixing.

Are there compatibility issues when storing different chemicals together?

Yes, certain chemicals can react with each other. Ensure proper storage and separation of incompatible chemicals.

Do you provide information on chemical compatibility on your website?

We may provide information on compatibility for specific products. Always consult MSDS for accurate information.

What chemicals should I not store together?

Avoid storing chemicals with known incompatibilities together. MSDS and safety guidelines can provide guidance.

Are there any chemicals that require special storage conditions?

Some chemicals require specific storage conditions, such as temperature or humidity control. Refer to the product’s MSDS.

Product Labels and Packaging:

Are your product labels clear and informative?

Yes, our product labels include essential information such as product name, hazard warnings, and safety instructions

What should I do if a product label is damaged or illegible?

Do not use the product if the label is damaged or unreadable. Contact our support team for assistance.

Can I request products with custom labeling for my business?

We can provide custom labeling for bulk orders. Contact our sales team for details.

Do you offer eco-friendly packaging options?

We aim to use environmentally friendly packaging options whenever possible.

What packaging options are available for different product sizes?

Packaging options vary by product. You can find packaging information on the product details page.

Payment Security:

Is my credit card information secure when making a payment?

Yes, we use secure payment gateways and encryption to protect your credit card information.

What security measures do you have in place to prevent fraud?

We employ fraud prevention measures and may request additional verification for high-risk orders.

How can I report a fraudulent transaction on my account?

Contact our support team immediately if you suspect fraudulent activity on your account.

Can I pay with cryptocurrency?

We do not currently accept cryptocurrency as a payment method.

Is it safe to save my payment information on my account?

Storing payment information is safe on our secure platform. However, it’s essential to keep your login credentials secure.

Order Confirmation:

How will I receive an order confirmation after placing an order?

You will receive an order confirmation via email immediately after placing your order.

What should I do if I don’t receive an order confirmation email?

Check your spam folder, and ensure you provided the correct email address. If the issue persists, contact our support team.

Can I make changes to my order after receiving the order confirmation?

You can make changes to your order within 24 hours of placing it. Contact our support team for assistance

What information is included in the order confirmation email?

The order confirmation email includes your order details, billing and shipping addresses, and a summary of the items ordered.

Can I view my order confirmation in my account?

Yes, you can view your order confirmation in the order history section of your account.

Product Specifics:

Do you sell chemicals for household use?

Our products are primarily intended for industrial, laboratory, and professional use. Check product descriptions for suitability.

What types of chemicals are available for water treatment?

We offer various chemicals for water treatment, including disinfectants, pH adjusters, and coagulants. Check the product catalog for details.

Do you sell food-grade chemicals?

We may offer food-grade chemicals. Look for specific product certifications and details.

Can I purchase chemicals for art or craft projects on your website?

Some chemicals may be suitable for art and craft projects, but please read product descriptions and safety guidelines.

Are chemicals on your website eligible for tax exemptions?

Tax exemptions vary by location and product. Contact our sales team for assistance with tax-exempt orders.

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